Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

• USPS
• UPS
• FedEx
• DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

At Illuminiche, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, you may return it within 30 days of the purchase date for a refund or exchange.

Return Guidelines:

Products must be returned in their original packaging and in unused condition. Returns must be accompanied by the original sales receipt or proof of purchase. Customized or modified products are not eligible for return unless they are found to be defective.Returns made after 30 days are subject to a restocking fee.

How to Initiate a Return:

To initiate a return, please contact our customer service team at orders@illuminiche.net with your order number and reason for return. Our team will guide you through the return process and provide further instructions.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed by check within 5-7 business days. For any further inquiries or assistance regarding returns, feel free to reach out to our customer service team.

Thank you for choosing Illuminiche.